Shipping policy
At German Merchants Coffee, we are committed to delivering your orders reliably and efficiently. Please review our shipping policy below for information about our shipping coverage, processing times, and delivery expectations.
1. Shipping Locations
We currently ship orders exclusively within the United States. We do not offer international shipping at this time.
2. Order Processing Time
Orders are processed after they are successfully placed and payment has been confirmed. Please allow time for order verification, preparation, and dispatch before your order is shipped.
Business days are Monday through Friday, excluding public holidays.
3. Shipping and Delivery Time
Our estimated delivery timeframe is 5–8 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your delivery address, carrier operations, weather conditions, and other unforeseen circumstances.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available. You can use these details to monitor your shipment's progress.
Please allow time for tracking information to become active after dispatch.
5. Shipping Costs
Applicable shipping fees, if any, will be displayed at checkout before you complete your purchase. Please review your order summary carefully to confirm the total shipping cost.
6. Delayed or Missing Shipments
Although we work to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so we can assist you.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has been processed or shipped.
8. Contact Us
If you have questions about our shipping policy or need assistance with an order, please contact German Merchants Coffee through the contact information provided on our website.
We appreciate your business and thank you for choosing German Merchants Coffee.